Xuber implementations are delivered by highly experienced professionals with many years of insurance industry experience. Our teams are structured by competency to ensure that the appropriate skills are in place across the lifetime of your implementation. The XPERT methodology, including our Model Office approach to global deployments, is based around a set of key principles which support our values and drive a professional approach to program delivery.


A Program Manager is assigned during the sales process so that accountability and responsibility for solution delivery are established early. They collaborate and work with the customer, sales team and delivery experts to identify and propose a realistic solution and delivery program that will provide a quality, fit-for-purpose solution on time and on budget.

Expectation management

A formal structure is defined to govern the program, manage expectations of all stakeholders and define clear accountabilities for all members of the team. Defining and agreeing on scope, acceptance criteria, change control, assumptions, roles and responsibilities are all key factors for ensuring that expectations are laid out and can be managed throughout the implementation.


A governance framework is defined to drive proactive management and quality. Governance provides a support mechanism that formalizes the decision making process, supports expectation management and encourages continuous assessment of both the business case and the proposed solution.


Managing and maintaining test cases in one test suite reduces duplication during test design and ensures that test coverage can be monitored. All team members access the same source of test information.


A standard mechanism for estimation ensures that the effort required is assessed appropriately and that all potential tasks are taken into consideration. A controlled approach to estimation across a lifecycle ensures that estimates are revisited at pertinent stages so that resource requirements and timelines can be reassessed.

Knowledge transfer

Formal recognition of knowledge transfer at an early stage ensures smooth transition of information between appropriate areas and to the customer.


Standard reporting ensures that all stakeholders clearly understand status, are made aware of key information and can be proactive in issue resolution.